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Privacy Policy

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This Privacy Policy governs the use of the ProCharge website, accessible at https://procharge.in, and all related services including the mobile application and EV charging platform. At ProCharge, protecting your privacy is a core priority. This policy explains how we collect, use, store, and safeguard your information when you use our platform. This policy applies only to online interactions through our website and mobile application and does not apply to information collected offline or through other channels.

1. Consent

By accessing or using our website or mobile application, you consent to this Privacy Policy and agree to the collection, use, and processing of your information as described herein. If you do not agree with this policy, please discontinue use of our services.

2. Information We Collect

We collect different types of information to provide and improve our EV charging services. The information collected may vary depending on how you interact with our platform.

a) Personal Information

We may collect personal details such as:

  1. Name
  2. Phone number
  3. Email address
 
This information is collected when you register, contact us, or use our services.

b) Account Information

When you create an account, we may collect:

  1. Login credentials
  2. Profile preferences
  3. Saved locations or charging preferences

c) Device Information

We automatically collect technical data including:

  1. Device type and model
  2. Operating system
  3. IP address
  4. Browser type and version

d) Usage Data

We collect information about how you use our platform, including:

  1. Pages visited
  2. Features used
  3. Time spent on the app
  4. Interaction patterns
  5. This helps us analyze trends and improve functionality.

e) Location Data

With your permission, we collect:

  • Real-time location data to show nearby
  • EV charging stations
    Charging station usage locations
 
This enhances navigation, availability tracking, and service accuracy.

f) Transaction Data

We may collect:

  1. Charging session details
  2. Billing information
  3. Payment status


Note: Payment details are securely processed by third-party payment providers and are not stored directly by ProCharge.

3. How We Use Your Information

We use the collected data for various purposes, including:

  • To provide, operate, and maintain EV charging services
  • To display nearby charging stations and enable navigation
  • To process transactions securely
  • To improve app performance, features, and user experience
  • To develop new services and functionalities
  • To communicate updates, alerts, service notifications, and promotional messages
  • To detect, prevent, and address fraud or security issues

4. Log Files

ProCharge follows standard log file practices.
Log files may include:

  • IP addresses
  • Browser type
  • Internet Service
  • Provider (ISP)
  • Date and time stamps
  • Referring/exit pages


This information is used for analytics, system administration, and improving user experience and is not linked to personally identifiable data.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Store user preferences
  • Improve website functionality
  • Enhance user experience
  • Analyze user behavior


Users can disable cookies through browser settings. However, disabling cookies may affect certain features of the platform.

6. Third-Party Services

We may integrate third-party services such as:

  • Payment gateways
  • Analytics tools
  • Map and navigation services (e.g., Google Maps)


These services may collect and process your data under their own privacy policies. ProCharge does not control third-party data handling practices.

7. Data Sharing

ProCharge does not sell your personal data.
We may share limited data with:

  • Trusted service providers assisting in operations
  • Payment partners for transaction processing
  • Legal authorities when required by law or regulatory obligations


Any data shared is limited to what is necessary and handled securely.

8. Data Retention

We retain your data:

  • As long as your account remains active
  • As necessary to provide services
  • As required for legal, billing, taxation, and regulatory compliance


Certain data may be retained even after account deletion where required by law.

9. User Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to data processing
  • Request data portability (where applicable)


We will respond to such requests within a reasonable timeframe in accordance with applicable laws.

10. Opt-Out

You have the ability to control how your information is collected and used by ProCharge.
You may opt out of data collection and processing by:

  • Uninstalling the mobile application from your device, which will stop further data collection from that device
  • Disabling permissions such as location access, notifications, or background data usage through your device settings
  • Opting out of promotional emails, SMS, or push notifications by using the “unsubscribe” option or adjusting your communication preferences within the app

Please note that disabling certain permissions, especially location access, may impact key functionalities of the platform such as discovering nearby EV charging stations or real-time availability updates.

Even after opting out, we may retain certain limited information where required for legal, security, or operational purposes, such as transaction records or compliance with applicable laws.

11. Children’s Information

Protecting the privacy of children is especially important to ProCharge. Our services are not intended for individuals under the age of 13, and we do not knowingly collect, store, or process personal information from children. If we become aware that personal information has been collected from a child under 13 without verified parental consent, we will:

  • Immediately take steps to delete such data from our systems
  • Restrict or disable the associated account if applicable
Parents or legal guardians who believe that their child has provided personal information on our platform are encouraged to contact us promptly so that appropriate action can be taken.

12. Data Security

We are committed to protecting your personal information and maintaining its confidentiality.
ProCharge implements appropriate technical, administrative, and organizational safeguards, including but not limited to:

  • Secure servers and encrypted communication protocols
  • Access control mechanisms to limit unauthorized access
  • Regular monitoring and system updates to prevent vulnerabilities
  • Data handling practices aligned with industry standards
Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. Users are also responsible for maintaining the confidentiality of their account credentials and should notify us immediately of any suspected unauthorized activity.

13. Changes to This Policy

ProCharge reserves the right to update or modify this Privacy Policy at any time to reflect changes in:

  • Legal or regulatory requirements
  • Technology or service offerings
  • Data handling practices

Any updates will be posted on this page along with the revised effective date. In certain cases, we may also notify users through email or in-app notifications. Your continued use of the website or application after such changes constitutes your acceptance of the updated Privacy Policy. We encourage users to review this page periodically to stay informed about how their information is collected, used, and protected.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy: Email: contact@procharge.in