PRO CHARGE PRIVATE LIMITED (“PROCHARGE”, “Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, platforms, applications, or related services (collectively, the “Services”).
By using PROCHARGE services, you agree to the terms outlined in this Privacy Policy.
We collect information to deliver secure charging solutions, manage customer relationships, and improve our services.
When you register, contact us, or use our Services, we may collect:
- Full name
- Email address
- Phone number
- Business or billing details
- Login credentials
- Information submitted through contact forms or support communications
All information provided must be accurate and updated when necessary.
When you visit our website or platform, certain technical data may be collected automatically, including:
- IP address
- Browser and device details
- Access time and usage behavior
- Session activity and analytics data
This information helps us maintain system performance, security, and service improvements.
Payments may be processed through secure third-party payment gateways. PROCHARGE does not store full credit or debit card numbers, CVV details, or sensitive payment authentication data on its servers.
We process personal information to:
- Create and manage user accounts
- Deliver EV charging and related services
- Process payments and subscriptions
- Provide customer support and respond to inquiries
- Send service notifications and operational updates
- Improve platform functionality and performance
- Prevent fraud, misuse, or unauthorized activity
- Comply with legal and regulatory requirements
Where required, we will obtain your consent before using your information for marketing purposes.
Depending on applicable laws, PROCHARGE processes personal information based on:
- Your consent
- Contractual necessity to deliver services
- Compliance with legal obligations
- Legitimate business interests such as security monitoring and service enhancement
- Protection of vital interests in certain circumstances
You may withdraw consent at any time by contacting us.
We do not sell or rent personal data. However, we may share limited information with:
- Payment processors and billing providers
- Cloud hosting and technical infrastructure partners
- Analytics or monitoring services
- Legal authorities where required by law
- Business partners during mergers, acquisitions, or restructuring
All third parties are required to maintain confidentiality and follow data protection standards.
PROCHARGE uses cookies and similar technologies to:
- Maintain secure sessions
- Remember preferences
- Improve user experience
- Analyze traffic and performance
You may disable cookies via browser settings; however, certain features may not function properly.
Our platform may integrate with external providers such as payment gateways, analytics tools, or messaging services. These providers operate under their own privacy policies.
Once you leave our website or interact with third-party services, their privacy practices apply. We encourage users to review third-party policies carefully.
Your information may be processed or stored in locations outside your region where our service providers operate. We implement reasonable safeguards to ensure that your personal data remains protected according to applicable laws.
We retain personal information only as long as necessary to:
- Maintain active accounts
- Provide services and support
- Meet legal or regulatory obligations
- Resolve disputes and enforce agreements
When data is no longer required, it will be securely deleted, anonymized, or archived.
We implement industry-standard safeguards, including:
- Secure servers and encrypted connections
- Access controls and authentication measures
- Continuous monitoring against unauthorized access
Although we strive to protect your data, no online system can guarantee absolute security.
PROCHARGE services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such data is identified, it will be removed promptly.
Depending on applicable laws, you may have rights to:
- Access your personal information
- Request corrections or updates
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent where applicable
Requests may be submitted using the contact details below.
With your permission, PROCHARGE may send updates, offers, or service announcements. You may opt out at any time by:
- Clicking the unsubscribe link in emails, or
- Contacting us directly.
Operational messages related to account or service usage may still be sent.
Some browsers offer “Do Not Track” settings. Currently, PROCHARGE does not respond to DNT signals due to the absence of a standardized framework.
We may update this Privacy Policy periodically to reflect changes in technology, business operations, or legal requirements. Updates will be posted with a revised effective date.
PRO CHARGE PRIVATE LIMITED
Brand Name: PROCHARGE
Slogan: Charge Beyond Limits
📍 Registered Office:
No.23, 2nd Floor, South Sivan Koil Street,
Vadapalani, Chennai – 600026, India
📍 Corporate Office:
PRV Radha Garden, 3rd Floor, No 37/1B,
Manapakkam Main Road, Manapakkam,
Chennai – 600125, India
📧 Email: contact@procharge.in
📧 Alternate Email: prochargeinn@gmail.com
📞 Phone: 7010040060
You may request access, correction, or deletion of your personal information by emailing us at contact@procharge.in. We may verify your identity before processing requests to protect your security.
We aim to respond to all requests within a reasonable timeframe in accordance with applicable privacy laws.
